Vantage West Credit Union

Online Banking Enrollment

Enrolling in Online Banking is easy - here's how:

  • In the Username box, enter your Vantage West account number.
  • In the Password box, enter your Home Banking Password and select the login button.

If you do not have a Home Banking Password or need assistance, please call 1-520-298-7882 or 1-800-888-7882.

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Frequently Asked Questions  - Security Upgrade (Summer '13)

Why did you change the Online Banking security standards?

We care deeply about keeping your money safe while providing you with easy access to your accounts. With the continued growth of Online Banking, there are increased needs for greater security standards to keep you and your money well protected. In addition, the government recently issued new guidelines, calling for enhanced security measures for online banking. Thus, we upgraded our security procedures within Online Banking to provide you with the best protection available. The new security standards will make it even safer for you to monitor and manage your money while safeguarding against unauthorized access to your accounts.

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When does this change take place?

The system will begin prompting members to make the required changes on July 23, 2013. 

If you haven't done so already, you can complete the simple process to enhance your security... today!
1.  Login to Online Banking.
2.  Go to "User Options" 
3.  Click "Change Username" and "Change Password" to update each.
(Your new Username and password must meet the USER ID & PASSWORD REQUIREMENTS.)  
 
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What are the changes? 

There are two key changes that you will notice once the upgrade is complete...

1. Create a strong Username & password.  Both must be six or more characters long.

>>  USER ID & PASSWORD REQUIREMENTS

•  The Username can be alphabetic or alphanumeric (can contain these characters: @ $ * _ - = . ! ~).
•  The password must be alphanumeric (can contain special characters). 
NOTE:  If your current login information does not meet these upgraded minimum requirements already, you will be prompted to create a new User ID and/or password on July 23. 

2.  After you create a new Username & password, you will be asked to provide a phone number (for a phone that you have with you) or an email address. We will immediately send a passcode to your phone (via voice or text message) or email address.  This passcode will be entered to complete the login process.
NOTE:  You can opt to have this computer/device remembered, so you do not need to repeat this step each time you log in. However, you must obtain a new passcode for each computer/device you use to log in.

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How will using my phone/email  make my Online Banking account safer?

We are implementing “multifactor authentication” (MFA).  MFA makes it more difficult for phishers and attackers to access your accounts without you knowing it. While this might seem unfamiliar, you use it every time you visit an ATM. When you access your account from any ATM, you need both your ATM card (something that you have) and PIN (something that you know).

In Online Banking, we’re implementing the same type of protection by using both your password and your phone/email to access your account. By doing this, even if an attacker or a phisher manages to steal your password and tries to use it to log in to Online Banking, he would be unsuccessful because he would need also need to have access to your phone/email.
 
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Is there anything I need to do?

If your Username and password do not currently meet the new standards, you will be asked to update this information. At that time, you must also provide a phone number or email address to receive a passcode.  

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What if I don't change my User ID & password?

You are now required to create a secure login (ex:  create a Username & password that meet the new standards).  If you do not make these updates, you will be unable to access your Online Banking account.

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Will I always need to use both my password & my phone/email to access Online Banking?

The first time you attempt to access Online Banking from a new computer/device, you will need to use both your password and the passcode  in order to log in. NOTE:  If you are accessing Online Banking from a private computer/device, you can opt for the system to remember your computer for future logins.

For the best security protection, we suggest that you always use both your phone or email and your password to access Online Banking. If you do opt to have your computer remembered, we recommend that you do so only on computers that you personally own and that have the latest updates and virus protection software installed on them.
 
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Can two unique Online Banking users have the system "remember" the same computer so they do not need to fulfill the access code requirements each time they log in?  

Yes. As long as neither user clears the cookies, the system will recognize the computer as a "saved device," so the access code will not be necessary to authenticate at each login.

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The first time you log i to Online Banking from a new computer/device, you will need to use both your password and your passcode (passcodes get sent to a phone number/email you provide). However, you can choose to have your new computer/mobile device remembered on the system so only your Username and password are required for future access to your account.

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Android users will notice the enhanced security in place starting in July.  iPhone/iPad users will use new login credentials, however will not have to enter a one-time passcode until updates are available in the iTunes App Store -- approximately 4-6 weeks later.

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