Frequently Asked Questions
- How do I set a language preference on the ATM?
- Is cash deposited into the ATM available right away?
- I want to make a withdrawal at the ATM but do not see the account. Where did all my accounts go?
- What is the monthly fee for Bill Pay?
- What are the fees for Business Bill Pay?
- What is our routing and transit number (ABA)?
- What is ACH?
- What are your instructions for wire transfers?
- What is a tracer number and why is it on my statement?
- Can I order checks online?
- How do I sign up for Online Banking service?
- How do I sign up for Business Online Banking?
- Do you have notary services at the branches?
- Do you refinance loans?
- Is there an email address I can use for help and questions?
- Can I see check images through Online Banking ?
- Help! I've forgotten my Online Banking password!
- I get a blank screen, or an error message when I try to go to the Online Banking login page.
- How do I import my account activity into MS Money or Quicken?
- What are the minimum browser requirements for Online Banking?
- Do I have to be a member of the military to join?
- Are my accounts federally insured?
- What numbers do I need to use for Direct Deposit of my paycheck, IRS or other checks?
- What number do I call if I lost my debit or credit card?
Q. How do I set a language preference on the ATM?
A: Your ATM experience can be customized to skip the screen asking you to select a language. To do this, simply swipe your card, select your language and enter your PIN. Then, select “Set Preferences” (lower, right side of the screen). Choose to always default to English or Spanish, then save your preference. Next time you enter your PIN, you will not be prompted to select a language.
Q. Is cash deposited into the ATM available right away?
A: Good news! Your cash is available upon deposit. There is no waiting period.
Q. I want to make a withdrawal but do not see the account. Where did all my accounts go?
A: The new ATMs default to providing a “Checking” option and a “Savings” option. Selecting either of these options will default to showing only the primary checking or the primary savings account. If you have more than one checking or savings account, those accounts will be accessible by selecting the "From Other" option on the withdrawal screen. This will show the rest of the accounts from which you can select.
Q: What is the monthly fee for Bill Payment?
A: The Bill Pay Service is FREE with Premium Checking. It is also FREE with ValuFirst Checking with a VISA Checking Card and Direct Deposit and FREE with Student Advantage Checking with VISA Checking Card. Otherwise, there is a fee of $5.95 a month. Each of these plans includes ten (10) bill payments. All bill payments initiated over ten in a month are an additional .75¢ each. Follow this link for more information on each of these checking accounts.
Q: What are the fees for Business Bill Pay?
A: Silver Option and Gold Option Business Checking carry no monthly service charges and include 20 bill payments at no cost (with a 75¢ fee for each bill payment in excess of 20). Standard Business Checking is $5.95 per month for the first 10 transactions and 75¢ for each additional transaction.
Q: What is our routing and transit number (ABA)?
A: Vantage West Credit Union's routing and transit # is 322174708
Q: What is ACH?
A: The Automated Clearing House (ACH) is a nationwide mechanism that processes large volumes of electronically originated batches of credit and debit transactions. Rules and regulation governing ACH is established by the National Automated Clearing House Association (NACHA) and the Federal Reserve. ACH credit transfers include direct deposit payroll payments and payments to contractors and vendors. ACH debit transfers include consumer payments on insurance premiums, mortgage loans, and other kinds of bills.
Here is some information you may need in order to set up ACH transactions:
Savings: Your Account # and Your Share ID: See your statement or call us for these numbers.
Place enough zeros in front of your Account # followed by your Share ID to make a total of ten numbers.
Here's an example:
Account # 123456 Share ID # 68
Your Account # would now be 0012345668
Checking:
Use the numbers on the bottom of your check (as highlighted below)
Q: What are your instructions for wire transfers?
A: Wiring instructions for transferring monies to your Vantage West Credit Union account:
Credit: Catalyst Corporate FCU, Plano, TX
ABA: #311990511
Further Credit: Vantage West Credit Union
Account: #322174708
Final Credit: Member's Name and Account
Q: What is a tracer number and why is it on my statement?
A: It is an internally used number for identifying and finding this check copy for research purposes, if needed.
Q: Can I order checks online?
A: You can reorder checks online through Deluxe.
Q How do I sign up for FREE Online Banking service?:
A: Follow this link for instructions on how to sign up for Online Banking.
Q: How do I sign up for Business Online Banking?
A: Follow this link for instructions on how to Sign up for Business Online Banking.
Q: Do you have notary services at the branches?
A: Yes, we offer notary services at all of our branches. There is no fee for this service.
Q: Do you refinance loans?
A: Yes, we refinance loans from other institutions. We do not typically refinance our own loans unless the member is borrowing more money against the loans. For example, if the member has a car loan with a $5,000 balance and the car is worth $15,000, he could borrow additional funds against the vehicle and we would refinance the loan at the current rate. The same applies for a home equity loan.
Q: Is there an email address I can use for help and question?
A: Yes, just email the Member Information Center at info@vwestcu.org
Q: Can I see check images through Online Banking?
A: Yes. You will be able to view your check online the next business day after the check has cleared. After you login to Online Banking, navigate to your checking account history and click on the check number. Adobe Acrobat Reader is required to view your check image.
Q: Help! I've forgotten my Online Banking password!?
A: In order to reset your account login details - you must call us. This is because of our enhanced security policies that protect your identity and account information.
Q: I get a blank screen, or an error message when I try to go to the Online Banking login page.
A: You may have spyware on your computer that is attempting to collect your personal data. Due to increased security, certain spyware/adware may prevent access into Internet Banking until you clean your computer.
Q: How do I import my account activity into MS Money or Quicken?
A:
- Go to Account Access and click on Export.
- Choose the source account and the date range you wish to download.
- Choose the export format:
- MS Money (OFX)
- Quicken 99 - 2004 (QIF)
- Quicken 2005 (QFX)
- A screen will pop up. You want to choose "Save it to disk"
- Choose the location to save and create a name for the downloaded file, then click Save. NOTE: Remember where you save this file on your PC.
- To import the file, open MS Money or Quicken.
- Click on "File"
- Then Click on "Import"
- Now, you need to locate where you saved the downloaded file. To do this, click on the file. When you do this, the file should appear on the bottom where it says "File Name:"
- Then click on import.
Q: What are the minimum browser requirements for Online Banking?
A:
Follow this link for the latest update on browser requirements.
Upgrade to a newer version of Internet Explorer now!
Q: Do I have to be a member of the military to join?
A: No. There are many ways that you may be eligible to join.
Q: Are my accounts federally insured?
A: Yes. Each account is federally insured by NCUA.
Q: What numbers do I need to use for Direct Deposit of my paycheck, IRS or other checks?
Savings Account:
Vantage West Credit Union's routing and transit #: 322174708
Your Account # and Your Share ID: See your statement or call us for these numbers.
Place enough zeros in front of your Account # followed by your Share ID to make a total of ten numbers.
Here's an example:
Account # 123456 Share ID # 68
Your Account # would now be 0012345668
Checking:
Use the numbers on the bottom of your check (as highlighted below)
Q: What are your instructions for wire transfers?
A: Wiring instructions for transferring monies to your Vantage West Credit Union account:
Credit: Catalyst Corporate FCU
ABA: #311990511
Further Credit: Vantage West Credit Union
Account: #322174708
Final Credit: Member's Name and Account
Q. What number do I call if I lost my debit or credit card?
A: To report a lost or stolen credit,checking/debit or ATM Card during normal business hours call (520)298-7882 or (800)888-7882. After hours, call (520) 751-7070 or (800) 269-7070 (select option #4)
