Vantage West Credit Union

Online Banking Enrollment

Enrolling in Online Banking is easy - here's how:

  • In the Username box, enter your Vantage West account number.
  • In the Password box, enter your Home Banking Password and select the login button.

If you do not have a Home Banking Password or need assistance, please call 1-520-298-7882 or 1-800-888-7882.

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Frequently Asked Questions


Q. How do I set a language preference on the ATM?

A: Your ATM experience can be customized to skip the screen asking you to select a language. To do this, simply swipe your card, select your language and enter your PIN. Then, select “Set Preferences” (lower, right side of the screen). Choose to always default to English or Spanish, then save your preference. Next time you enter your PIN, you will not be prompted to select a language.


Q. Is cash deposited into the ATM available right away?

A: Good news! Your cash is available upon deposit. There is no waiting period.


Q. I want to make a withdrawal but do not see the account. Where did all my accounts go?

A: The new ATMs default to providing a “Checking” option and a “Savings” option.  Selecting either of these options will default to showing only the primary checking or the primary savings account.  If you have more than one checking or savings account, those accounts will be accessible by selecting the "From Other" option on the withdrawal screen. This will show the rest of the accounts from which you can select.


Q: What is the monthly fee for Bill Payment?

A: The Bill Pay Service is FREE with Premium Checking.  It is also free with ValuFirst Checking with a Visa Checking Card and Direct Deposit and free with Student Advantage Checking with VISA Checking Card. Otherwise, there is a fee of $5.95 a month.  Each of these plans includes ten (10) bill payments. All bill payments initiated over ten in a month are an additional .75¢ each. Follow this link for more information on each of these checking accounts. 


Q: What are the fees for Business Bill Pay?


A: Silver Option and Gold Option Business Checking carry no monthly service charges and include 20 bill payments at no cost (with a 75¢ fee for each bill payment in excess of 20). Standard Business Checking is $5.95 per month for the first 10 transactions and 75¢ for each additional transaction.
 

Q: What is our routing and transit number (ABA)?

A: Vantage West Credit Union's routing and transit # is 322174708.

 

Q: What is ACH?

A: The Automated Clearing House (ACH) is a nationwide mechanism that processes large volumes of electronically originated batches of credit and debit transactions. Rules and regulation governing ACH is established by the National Automated Clearing House Association (NACHA) and the Federal Reserve. ACH credit transfers include direct deposit payroll payments and payments to contractors and vendors. ACH debit transfers include consumer payments on insurance premiums, mortgage loans, and other kinds of bills.

Here is some information you may need in order to set up ACH transactions:

Savings:  Your Account # and Your Share ID: See your statement or call us for these numbers.

Place enough zeros in front of your Account # followed by your Share ID to make a total of ten numbers.
Here's an example:
Account # 123456 Share ID # 68
Your Account # would now be 0012345668

Checking:

Use the numbers on the bottom of your check (as highlighted below)



Q: What are your instructions for wire transfers?

A: Here is the information you'll need to wire money to your Vantage West Credit Union account.

Credit: Catalyst Corporate FCU, Plano, TX
ABA: #311990511
Further Credit:  Vantage West Credit Union
Account:  #322174708
Final Credit:  Member Name, Account #, & Share ID#  (See your statement or contact us for these #s.)

 

Q: What is a tracer number and why is it on my statement?

A: It is an internally used number for identifying and finding this check copy for research purposes, if needed.


Q: Do you have notary services at the branches?
A: Yes, we offer notary services at all of our branches. There is no fee for this service.


Q: Is there an email address I can use for help and questions?

A: Yes, email Member Correspondence at info@vantagewest.org

 

Q: How do I import my account activity into MS Money or Quicken?

A:

  1. Log in to Online Banking.
  2. Choose an account (source). 
  3. Click the "Export" link.
  4. Select a format, and click "Export." 
    1. MS Money (OFX)
    2. Excel (.csv)
    3. Quicken (.qfx)
  5. A screen will pop up. You want to choose "Save it to disk"
  6. Choose the location to save and create a name for the downloaded file, then click Save. NOTE: Remember where you save this file on your PC.
  7. To import the file, open MS Money or Quicken.
  8. Click "File."
  9. Then choose "Import."
  10. Now, locate where you saved the downloaded file. To do this, click on the file. When you do this, the file should appear on the bottom where it says "File Name:"
  11. Then click "Import."

 

Q: Do I have to be a member of the military to join?

A: No. There are many ways that you may be eligible to join.
 

Q: Are my accounts federally insured?

A: Yes. Each account is federally insured by NCUA.
 

Q: What numbers do I need to use for direct deposit of my paycheck, IRS or other checks?

Savings Account:

Vantage West Credit Union's routing and transit #: 322174708
Your Account # and Your Share ID: See your statement or call us for these numbers.

Place enough zeros in front of your Account # followed by your Share ID to make a total of ten numbers.
Here's an example...
If your Account # 123456 and your Share ID # 68
Your Account # would now be 0012345668

Checking:

Use the numbers on the bottom of your check (as highlighted below)

 

 

Q. What do I do if I lose my debit card/credit card/checkbook?

A: To report a lost or stolen credit card/debit card/or checkbook during normal business hours, call (520) 298-7882 or (800) 888-7882. After hours, call (520) 751-7070 or (800) 269-7070 (select option #4)

 

Q. What are the hours for [Secure] Chat?

A: Secure Chat is available Monday to Friday, 8am - 5pm, and on Saturdays from 9am - 1pm.  To access this feature, log in to Online Banking and click "Additional Services" in the main navigation bar.  Then, select, "Live Chat" to initiate a session or send an email (after hours).

  

Q. What is the Visa International Service Assessment?

A: Visa card holders with international transactions (such as US dollar online purchases from a foreign country or transactions enacted in a foreign country) will be charged, by Visa, an International Service Assessment (ISA), which is currently 1.0% for multi-currency transactions and 0.8% for single currency transactions.

 


 

 



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