Vantage West Credit Union

Online Banking Enrollment

Enrolling in Online Banking is easy - here's how:

  • In the Username box, enter your Vantage West account number.
  • In the Password box, enter your Home Banking Password and select the login button.

If you do not have a Home Banking Password or need assistance, please call 1-520-298-7882 or 1-800-888-7882.

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ATM and Branch Security


In-Branch Security

When you are asked by branch personnel to remove your headwear or sunglasses,  we appreciate your cooperation. Please understand, this practice has been suggested by local law enforcement, in order to provide a higher level of security for the members and the staff. Additionally, we will ask you to remove your hat and/or sunglasses for identification purposes.
 

If your credit card or debit card is lost or stolen...

>>  during normal business hours, call 520-298-7882 or 800-888-7882.
>>  after hours,  please call 520-751-7070 (select option #4) or 1-800-991-4965 (select option #4).


Keep Your Card Secure!

Treat your ATM/ debit and credit cards like cash. Always keep your cards in a safe place.


Keep your "secret code" a secret.

Your ATM/ debit cards card will work only with your personal identification number (PIN). When choosing your PIN, don't use dates of birth, parts of your social security number, addresses or phone numbers. Memorize your code. Never write it on your card or store it with the card. Never share your code with anyone.  And never let someone else enter your codes for you.Take your receipt with you. Do not leave it at or near the ATM.

Verify each transaction by checking the receipts against your monthly account statements to guard against ATM fraud. Do not give out any information about your cards over the telephone. No one needs to know your secret code. Not even your financial institution. Promptly report a lost or stolen card as soon as you realize it is missing in order to reduce the chance that it will be used improperly.


Drive-Up ATMs Security

Keep the doors locked, windows up, and engine running at all times when waiting in line at a drive-up ATM. When possible, leave enough room between cars to allow for a quick exit should it become necessary.

If an ATM is obstructed from view or poorly lit, go to another ATM. If possible, report the problem to the financial institution that operates the ATM. Before rolling down the window to use an ATM, observe the entire surrounding area. If anyone or anything appears to be suspicious, drive away at once. Minimize time spent at the ATM by having your card out and ready to use. Once your transaction is completed, take your money, card and receipt and immediately drive away from the terminal. While conducting a transaction, if anyone or anything appears suspicious, cancel your transaction and leave immediately. If anyone follows you after making your ATM transaction, go immediately to a crowded, well-lit area and call the police. If the ATM looks different or appears to have any attachments over the card slot or PIN pad, do not use the ATM and if possible, contact the financial institution.


Walk-Up ATMs Security

Always observe your surroundings before conducting an ATM transaction. If you drive to an ATM, park as close as possible to the terminal. Observe the entire area from the safety of your car before getting out. If anyone or anything appears to be suspicious, leave the area at once.

If an ATM is obstructed from view or poorly lit, go to another ATM. If possible, report the problem to the financial institution that operates the ATM. It's a good idea to take a companion along when using an ATM, especially at night. Minimize time spent at the ATM by having you card out and ready to use. Do not let anyone see how much money you withdrew and never count your money while at the ATM. Never allow a stranger to assist you in conducting an ATM transaction even if you have trouble or if your card is stuck. Stand between the ATM and anyone waiting to use the terminal so that others cannot see your secret code or transaction amount. Once you have completed your transaction, take your money, card, and receipt and immediately move away from the terminal. If you see anyone or anything suspicious while conducting a transaction, cancel your transaction and leave immediately. If anyone follows you after making an ATM transaction, go immediately to a crowded, well-lit area and call the police. Look for possible fraudulent devices attached to the ATM. If the ATM looks different or appears to have any attachments over the card slot or PIN pad, do not use the ATM and if possible, contact the financial institution.


ATM/ Access & VISA Check Card Fraud Blocks

We are committed to protecting your accounts from any type of fraudulent activity. To do this, we may from time to time, need to block plastic card transactions originating outside the United States.

 

 



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