ATM and Branch Security
When you are asked by branch personnel to remove your headwear or sunglasses, we appreciate your cooperation. Please understand, this practice has been suggested by local law enforcement, in order to provide a higher level of security for the members and the staff. Additionally, we will ask you to remove your hat and/or sunglasses for identification purposes.
ATM Security
Keep Your Card Secure
Security At Drive-Up ATMs
Security At Walk-Up ATMs
ATM / Visa Checking Card fraud blocks
Electronic banking at ATMs is a fast, convenient way to withdraw cash, make deposits, check account balances, transfer funds and more. If you use ATMs to conduct financial transactions, you must make security a priority. Here are some important steps you can take to make ATM security your business. If you have questions about ATM security, please contact us. If you need to report a lost or stolen ATM card please follow these instructions:
If your credit card or debit card is lost or stolen -
If any of your cards are lost or stolen please follow the instructions below:
During our normal business hours contact us at 520-298-7882 or 800-888-7882.
After hours:
If your Vantage West Credit Union ATM Access Card is lost or stolen please call 520-751-7070 (select option #4).
If your Vantage West Credit Union Visa Checking/Debit, Classic, Gold, Platinum, or HELOC Card is lost or stolen please call one of these numbers: 520-751-7070 (select option #4) or 1-800-991-4965 (select option #4)
Keep Your Card Secure
Treat your ATM/ debit and credit cardslike cash. Always keep your cards in a safe place.
Keep your "secret code" a secret.
Your ATM/ debit cards card will work only with your personal identification number (PIN). When choosing your PIN, don't use dates of birth, parts of your social security number, addresses or phone numbers. Memorize your code. Never write it on your card or store it with the card. Never share your code with anyone. And never let someone else enter your codes for you.Take your receipt with you. Do not leave it at or near the ATM.
Verify each transaction by checking the receipts against your monthly account statements to guard against ATM fraud. Do not give out any information about your cards over the telephone. No one needs to know your secret code. Not even your financial institution. Promptly report a lost or stolen card as soon as you realize it is missing in order to reduce the chance that it will be used improperly.
Security At Drive-Up ATMs
Keep the doors locked, windows up and engine running at all times when waiting in line at a drive-up ATM. When possible, leave enough room between cars to allow for a quick exit should it become necessary.
If an ATM is obstructed from view or poorly lit, go to another ATM. If possible, report the problem to the financial institution that operates the ATM. Before rolling down the window to use an ATM, observe the entire surrounding area. If anyone or anything appears to be suspicious, drive away at once. Minimize time spent at the ATM by having your card out and ready to use. Once your transaction is completed, take your money, card and receipt and immediately drive away from the terminal. While conducting a transaction, if anyone or anything appears suspicious, cancel your transaction and leave immediately. If anyone follows you after making your ATM transaction, go immediately to a crowded, well-lit area and call the police. If the ATM looks different or appears to have any attachments over the card slot or PIN pad, do not use the ATM and if possible, contact the financial institution.
Security At Walk-Up ATMs
Always observe your surroundings before conducting an ATM transaction. If you drive to an ATM, park as close as possible to the terminal. Observe the entire area from the safety of your car before getting out. If anyone or anything appears to be suspicious, leave the area at once.
If an ATM is obstructed from view or poorly lit, go to another ATM. If possible, report the problem to the financial institution that operates the ATM. It's a good idea to take a companion along when using an ATM, especially at night. Minimize time spent at the ATM by having you card out and ready to use. Do not let anyone see how much money you withdrew and never count your money while at the ATM. Never allow a stranger to assist you in conducting an ATM transaction even if you have trouble or if your card is stuck. Stand between the ATM and anyone waiting to use the terminal so that others cannot see your secret code or transaction amount. Once you have completed your transaction, take your money, card, and receipt and immediately move away from the terminal. If you see anyone or anything suspicious while conducting a transaction, cancel your transaction and leave immediately. If anyone follows you after making an ATM transaction, go immediately to a crowded, well-lit area and call the police. Look for possible fraudulent devices attached to the ATM. If the ATM looks different or appears to have any attachments over the card slot or PIN pad, do not use the ATM and if possible, contact the financial institution.
Following these guidelines can improve your security whenever you use an ATM. If you have questions about ATM security, please contact us.
ATM/ Access and VISA Checking Card fraud blocks
At Vantage West Credit Union, we are committed to protecting your accounts from any type of fraudulent activity. To do this, we may from time to time, need to block plastic card transactions originating outside the United States.
For helpful information about the crime of identity theft and other fraud, visit this educational website powered by Identity Theft 911.®
ID Theft Resolution Services Powered by: Identity Theft 911®
