Vantage West Credit Union

Online Banking Enrollment

Enrolling in Online Banking is easy - here's how:

  • In the Username box, enter your Vantage West account number.
  • In the Password box, enter your Home Banking Password and select the login button.

If you do not have a Home Banking Password or need assistance, please call 1-520-298-7882 or 1-800-888-7882.

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Internet & Mobile Banking Usage and Security

Why Internet Banking is Safe

In Internet banking, as with traditional banking methods, security is a primary concern. We have taken precautions to ensure your information is transmitted safely and securely. This level of security is achieved in part by:

  • Protecting the privacy and the confidentiality of the communications between your browser and our servers.
  • Verifying that only authorized persons are allowed to access online banking.
  • Maintaining isolation of our computers from the Internet.

Privacy

The privacy of the communications between you (your browser) and our servers is ensured using encryption. Encryption scrambles messages exchanged between your browser and our online banking server. Encryption happens as follows: When you go to the sign-on page for online banking, your browser establishes a secure session with our server. The secure session is established using a protocol called Secure Sockets Layer (SSL) Encryption. This protocol requires the exchange of what are called public and private keys. Keys are random numbers chosen for that session and are only known between your browser and our server. After the keys are exchanged, your browser will use the numbers to scramble (encrypt) the messages sent between your browser and our server. Both sides require the keys because they need to de-scramble (decrypt) the messages when they are received. The SSL protocol not only ensures privacy, but also ensures that no other web site can "impersonate" the login screen to Online Banking nor alter any of the information sent. You can tell whether your browser is in secure mode by looking for the secured lock symbol at the bottom of your browser window.

Encryption Level

The numbers used as encryption keys are analogous to combination locks. The strength of encryption is based on the number of possible combinations that a lock can have. As the number of possible combinations grows, it becomes less likely that anyone would be able to guess the combination in order to decrypt the message. Today's browsers offer 40-bit encryption, or 128-bit encryption. Although both result in a large number of possible combinations (240 and 2128 respectively), for your protection, our servers require the browser to connect at 128-bit encryption. Users will be unable access online banking functions at lesser encryption levels. This may require some end users to upgrade their browser to the stronger encryption level in order to access online banking functions.

40-bit Encryption

Imagine 40 light bulbs that can individually be set to on or off. Now imagine all the different combinations possible. That's 1.0995 x 1012 possibilities or 1,099,500,000,000 possibilities.

128-bit Encryption

Imagine 128 light bulbs that can individually be set to on or off. Now imagine all the different combinations possible. That's 340,282,366,920,938,000,000,000,000,000,000,000,000 possibilities.

How do I know if my browser meets the minimum criteria necessary to access secure pages of Online Banking?

Our site is optimized for use with certified/recommended browsers listed below. If you use a different browser, you may not be able to take full advantage of all the features of the site. Be sure to select a supported version.

Safari Note: We encourage you to upgrade to Safari version 6. If you are using version 6, you should know that by default it blocks all Third Party cookies from being accepted causing certain parts of Online Banking, such as FinanceWorks and BillPay to function incorrectly. In order to prevent this from happening, please verify your cookie settings by going to Safari > Preferences (or by hitting the command key plus the comma key) and looking at the Privacy tab. The option for Block cookies should be set to "Never."

Operating System There are no Operating System restrictions, however; in order to use Online Banking, your browser must meet the minimum criteria as follows:

Microsoft Internet
Explorer (IE) Browsers

The minimum version that will pass is Explorer 9.0 (IE 9.0)
Netscape Browsers All versions of Netscape will FAIL the compatibility test
AOL Browsers All versions of AOL will FAIL the compatibility test
Firefox Browsers The minimum version of Firefox that will pass validation is 3.6
Safari Browsers

The minimum version of Safari that will pass validation is Safari 6 for Mac.  Safari for PC is not supported and will FAIL the compatibility test.

Google Chrome Google Chrome browser will pass validation
Screen Resolution The required screen resolution that will pass validation will be updated to 1024 x 768 pixels
Adobe Acrobat Reader or Writer The minimum version of Adobe Acrobat Reader or Writer that will pass validation will be 6.x

 

Need to download a supported browser?

Microsoft© Internet Explorer Download:
http://www.microsoft.com/windows/ie/default.asp

Mozilla Firefox Download:
http://www.mozilla.org/en-US/firefox/new/

Safari Download:
http://www.apple.com/safari/

 

Authorization

It is important to verify that only authorized persons log into Online Banking. This is achieved by verifying your password. When you submit your password, it is compared with the password we have stored in our secure data center. We allow you to enter your password incorrectly a limited number of times. If you enter your password incorrectly too many times, your Online Banking account will be locked until you reset your password or  call us to reinitialize the account. We monitor and record "bad-login" attempts to detect any suspicious activity (i.e., someone trying to guess your password). You play a crucial role in preventing others from logging on to your account. Never use passwords that are easy to guess. Examples of bad passwords are birth dates, first names, pet names, addresses, phone numbers, social security numbers, etc. Never reveal your password to another person. Periodically change your password in "User Options" of Online Banking.

Forgotten Password Help
 

If you have forgotten your password, please contact us. At this time, we are unable to reset passwords online.

Network Security

We provide a number of additional security features in Online Banking. The system will "timeout" after a specified period of inactivity. This prevents curious persons from continuing your online banking session in case you have left your PC unattended without logging out. You may set the timeout period in the User Options screen of online banking. However, we recommend that you always sign-off (log out) when you are done with  Online Banking. The network architecture used to provide the Online Banking service was designed by the brightest minds in network technology. While the architecture is too complex to explain here, it is important to point out that the computers that store your actual account information are not hooked up to the Internet. The transactions that you initiate through the Internet are received by our Online Banking Web servers. These Web servers route your transaction through firewall servers, which act as a traffic cop between segments of our Online Banking network used to store information, and the public Internet. This configuration isolates the publicly accessible Web servers from data stored on our Online Banking servers and ensures that only authorized requests are processed. Various access control mechanisms, including intrusion detection and anti-virus, monitor for and protect our systems from potential malicious activity. Additionally, our online banking servers are fault-tolerant, and provide for uninterruptible access, even in the event of various types of failures.

Cookies

A "cookie" is a small piece of information (a text file), which a web server can store temporarily with a web browser. Once the cookie is stored, the site's web server can later retrieve that information for that browser.

For example, when a person browses through an "online shopping mall" and adds items to a "shopping cart" while continuing to shop, your browser stores a list of the items that have been added to the cart so that the user can pay for all of the items at once when he is finished shopping. It's much more efficient for each browser to keep track of information like this than have web server remember who bought what, especially if there are thousands of people using the web server.

When browsing the web, any cookies that are sent to a browser are stored in the computer's memory. When the browser is closed, any cookies that haven't expired are written to a cookie file so they can be reloaded next time the browser is used.

Online banking uses a different kind of cookie known as a session cookie, a non-persistent cookie, or a pre-expired cookie. These cookies are placed temporarily and are never stored to the user's computer memory. Instead, these pre-expired cookies are used as part of the stringent security measures in the Online Banking product. As the end user navigates through Online Banking a pre-expired cookie is set each time a page is viewed. Because the HTML page they are viewing is not "cached", it must always be re-retrieved from the server.

The pre-expired cookies keep the session alive until the end user logs out properly or times out of Online Banking. Once this occurs, the end user must login with their Username and Password to gain access again. This ensures that another user using the same computer cannot access the previous session.

 

Keeping Your Computer Safe

 

There are 3 important elements to keeping your computer safe.

1)  Use an internet firewall
2)  Keep your operating system and applications updated
3)  Use current anti-virus and anti-spyware software

Spyware

Spyware and other unwanted software refers to software that performs certain tasks on your computer, typically without your consent. This may include giving you advertising or collecting personal information about you. Running an anti-spyware utility today is just as important as running an anti-virus utility. The presence of spyware on your computer will prevent you from using Online Banking.

Viruses and Malware

Viruses, worms, and Trojan Horses are malicious programs that can cause damage to your computer and information on your computer, slow down the Internet, and use your computer to spread themselves to your friends, family, co-workers, and the rest of the Web.

There are many anti-virus vendors available on the internet.
>>  Grisoft offers a free anti-virus program for personal use.
>>  Panda Software offers a free online scan utility.
>>  Trend Micro offers a free online scan utility.

 

Mobile Banking Member Education

Just as it is important to keep your computer secure, it is also important to ensure your mobile device is secure, especially if you are using it to perform transactions via mobile or text message banking. Here are some tips to ensure your device is secure:

* Be sure to password protect your mobile device. Never share your password with anyone.

* Download signed applications only from trusted sources.

* For mobile devices using the Android operating system, do not enable Android's "install from unknown sources" feature.

* Never store usernames and passwords on this device.

* Keep the mobile device with you at all times or secure the device when not in use.

* Frequently delete text messages and email notifications received from any financial institution.

* Notify Vantage West (and other financial institutions) as well as  your mobile wireless carrier immediately if your mobile device is lost or stolen. Ask that it be deactivated immediately.

* Do not modify your mobile device, as it may disable important security features.

* Install antivirus software. (Ask your wireless carrier for recommendations).

* Check your Vantage West and other financial institution accounts frequently and notify each institution of any authorized transactions as soon as possible.

* Do not respond to text messages requesting personal information, such as social security numbers, credit/debit/ATM card numbers or account numbers.

* Adopt safe practices as you would using your personal computer.  This includes not opening attachments or clicking on links contained in email received from unfamiliar sources.

 

 


 

 

 



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